Privacy Policy
1. Personal information confidentiality conditions
We understand how important your privacy is to you, and we’re committed to maintaining the confidentiality of the personal information we collect about you in accordance with the highest standards of privacy protection.
Rest assured that we do not under any circumstances sell the personal information we hold. These personal information confidentiality conditions are about you. They describe how the Company collects, uses and discloses your personal information.
These personal information confidentiality conditions also explain how you can request access to your personal information or have it rectified, when necessary. When you provide us with personal information via our websites, or any other service involving the transmission of personal information, you agree to the processing of that information as described in these personal information confidentiality conditions.
In some cases, we may ask you to give your express consent.
2. What is “personal information”?
Personal information may, alone or in combination with other information, allow you to be identified directly or indirectly.
3. How do we collect your personal information?
We collect your personal information when you: visit our websites, enter information on our websites, participate in one of our surveys or other customer studies, agree to receive our newsletters, promotional emails, flyers, text messages or other communications about our products, services, promotions or events that may be of interest to you, purchase or return products to our store, contact our Customer Relations Centre or contact us by any other means to make a comment, question or complaint, publish content on our social media accounts, show up at our store, via our surveillance cameras.
4. What personal information do we collect and why?
We collect only the personal information we need to offer you our products and services. Such information may be collected in connection with the use of our websites, visits to our store and commercial transactions.
5. Identity information
Which ones?
- Last name
- First name
- Postal address
- Date of birth
- Email address
- Phone number
- User name
- Password
Why?
- Provide the products, services and information you request
- Manage your account
- Handle your orders properly
- Provide technological support
- Organize and invite you to events and promotional activities
- Answer your questions and comments
6. User information
Which ones?
- Internet Protocol address (IP)
- Date, time and duration of your visits to our websites
- Pages and content viewed
- Navigation preferences
- Information as a participant in our surveys, activities or events
- Promotional offers, discounts and benefits you have enjoyed
- Information about your preferences
Why?
- Operate, maintain, improve and offer all the functionalities of our websites
- Understand and analyze your usage patterns and preferences and, in some cases, provide you with personalized offers
- Design, improve or market products and services and new features and functionalities
- Recognize you on our websites, and identify your preferences
- For research, analysis and marketing purposes
- Run contests and surveys
7. Purchasing information
Which ones?
- Products and services purchased
- Delivery address
- Billing address
- Transaction history
- Payment information
Why?
- Finalize your purchase
- Process your payment information with the help of a third-party payment provider
In general…
- Meet our legal obligations
- Prevent cyberthreats and fraud
- Respond to requests, warrants and orders from courts and other bodies
- Protect your rights and interests as well as our own
If we wish to use your personal information for a purpose that is incompatible with those described in these personal information confidentiality conditions, we will obtain your consent before doing so.
8. Do we use functions to personalize our content?
When you browse our websites we use technological tools to help us tailor our websites, to your interests and preferences. Some of these technological tools are nevertheless activated by default to ensure functioning and security of our websites, applications and the transactions carried out on them. These tools also facilitate your browsing and process your orders.
9. To whom do we communicate your personal information?
In certain circumstances, we use service providers to help us serve you. Before sharing your personal information to them, we take appropriate measures to ensure that they undertake to comply with the required obligations regarding the protection of personal information. We use the services of suppliers in the following areas:
Area
What they do for us?
Payment services:
Authorize purchases and process transactions securely.
Marketing and advertising:
Generate targeted advertising and promotions relating to
our products and services, based in particular on your
preferences.
Data analysis:
Analyze and improve our services through usage
information.
Sending email:
Manage the sending of the emails, such as order
confirmations, updates and newsletters.
E-commerce platform:
Delivery services:
Deliver products ordered online.
- We may share your personal information in the event of actual or suspected fraud.
- In the event of suspected fraud, we may share your personal information with the authorities.
- We may disclose your personal information in certain circumstances.
- In exceptional cases, we may disclose your personal information without your consent:
- if the law requires us to do so. For example, if we receive a court order to disclose your personal information.
- if it is impossible to obtain your consent and the law allows us to disclose your personal information.
10. How do we protect your personal information?
Measures
We have put in place physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold, including preventing unauthorized access. When you make a purchase from ImaPrestige inc., your payment information is transmitted by a secure method throughout the transaction.
Restricting access
Only authorized and qualified personnel who need to consult your personal information in the course of their duties have access to it. The following categories of persons may have access to your personal information:
- Customer Relations Centre employees
- Employees who are responsible of the sectors concerned by complaints, suggestions, or
comments - Legal department employees, to handle problem cases, such as complaints
- Information technologies department employees supporting IT applications and infrastructures
- Employees of the prevention, investigation, and safety department
- ImaPrestige inc. employees
- Marketing employees
In addition, our staff is required to comply not only with the law, but also with the ImaPrestige inc. privacy protection requirements. Our staff must process this information solely for the purposes mentioned above.
Warning
Although we take security measures to prevent unauthorized access to your personal information, no security measure is absolute or completely guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised), please contact us immediately at the address indicated in the section “contact us”.
11. How long do we keep your personal information?
We will keep your personal information only as long as necessary to fulfill the purposes described in these personal information confidentiality conditions, to comply with our legal obligations, to settle disputes and to enter into agreements with our agents or partners, all in accordance with our document retention schedule. Personal information will then be destroyed in a secure and confidential manner.
12. What are your rights regarding your personal information?
Access, rectification and deletion
If you have an account with us, you can access your personal information via your online profile. You can modify and update it to keep it accurate. If you experience technical difficulties in accessing or modifying your personal information, you may contact the Customer Relations Centre, at your convenience:
- Using the form on the Contact Us page on ImaPrestige inc.
- By telephone at 450 472 0999
- By mail: ImaPrestige inc.
14 Chemin D’Oka,
Saint-Eustache, Quebec, J7R 1K5
13. Withdrawing your consent
You may also withdraw your consent to the use and disclosure of the personal information we hold about you. However, in this case, we may no longer be able to offer you certain products or services, consult your purchase history, receive exclusive offers and personalized benefits.
To exercise your rights of access and rectification under the Act respecting access to documents held by public bodies and the protection of personal information, you can also submit an official request, in writing, [email protected]
Please note that when you exercise your rights, we may require you to identify yourself by presenting a valid ID.
14. How can I change my electronic communications preferences?
We undertake to manage email addresses responsibly and to use them in accordance with the law.
You can change your communication preferences in the “My account” section of our website. Each of our communications will give you the opportunity to remove your name and email address from our mailing list.
15. How to contact us?
If you have any questions or comments regarding the present privacy policy, if you wish to access, consult or rectify your personal information held by ImaPrestige inc. please contact us at the following address:
- By email: [email protected]
- By telephone at 450 472 0999
16. Can we update these personal information confidentiality conditions?
As privacy concerns, business practices and the law continue to evolve, we may need to change these personal information confidentiality conditions. If we make material changes, we will announce them by posting a notice of updated personal information confidentiality conditions on our website and by any other means likely to reach affected individuals at. If our personal information confidentiality conditions change, the current version, as posted online, will apply to you.
